Can I get An American on The Phone?

I want to SCREAM!  It seems like……….. well it does not SEEM like, it IS! EVERY TIME I make a call to a lender for a Short Sale, to get a pay-off  or for any reason, I get a foreign call center and speak to a person who can’t really speak english or understand my questions.  Why are Americans not getting those jobs?  No wonder Short Sales are so difficult!  I don’t care if those call centers were on the Island of Peaky Peaky and they were answered for FREE!  The lenders are losing out and getting false information in the translation.  You ask a question, they pause…………… so they can look up the “canned response” on the computer screen and then they READ a reply back to you!

The President ran on this platform last year (outsourced American jobs).  Now he is in power and I want to know why this is on the back-burner?  This is a giant mess and as they say, the chain is only as strong as its weakest link and brother, that is not a weak link, it is flat out BROKEN!

Wake up lenders, loss mitigators, Bank CEO’s, decision makers and stock holders!  The first line of communication between your client and your company has fallen……. and it can’t get up …….until those jobs are given to Americans or at minimum, people who can actually speak the language of the clients they are speaking to! 

That is the way I see it!

For more information, go to http://www.headofrealestate.com

Advertisements

Full Disclosure…… to your Agents

 

As many of us know, franchise fees for MOST large real estate firms (not Exit Realty) are getting out of hand.  Six percent of your gross commission, right off the top seems like a large cut for what you get (do you really get anything?).  If an agent was on a 70/30, they are really on a 64/36.  It’s understandable really since the broker HAS to pay the money……….. right?

What if everything is not what is seems?  What if that broker had an agreement with the franchise that if the company hit a certain production goal, like for example, $50,000,000, that  the broker would get 2/3 of the franchise fee BACK at the end of the year.  If the broker never mentioned that to the agents that work at that firm, do you think that is fair?

What if the agent cut a “side deal” with a client to cut the broker out of money.  Do you think that would make the broker angry?  If you were an agent that made $100,000 and paid $6,000 in franchise fees and your broker got back $4,000 from your fees at the end of the year and forgot to tell you, how would you feel?  They tell you that “they can’t give you that split” because of franchise fees and they forget to tell you that if the company hits a certain goal, they get the money “kicked back” to them.  That practice would be just W R O N G.

That is why I love EXIT.  Franchise fees are simple, low and CAPPED.  I came from a big franchise and I hit my “cap” almost overnight it seemed and it beats the hell out of the $57,000 in franchise fees my team payed in 2008………………………. and “what if” my old broker got 2/3 of that back and forgot to tell me?  NO WONDER EXIT REALTY IS GROWING!  They treat their agents like they are part of the family because they (WE) are! We get paid for bringing in agents, we get referrals from other agents, we help the company grow, they help us grow!

Why would you work anywhere else?  Where else can you make over 100%?  As a matter of fact, you can make 200%, 300%, 400% and 500% if you are with EXIT.  Yea, you can make $50,000 selling real estate and $500,000 from single level residuals.  If you don’t know the EXIT formula, trust me, your current broker does not want you to know and things are just the way they like it because if you knew all of the facts, you would sprint, not walk to your nearest Exit office and join!

For more information about Exit Realty, go to: http://www.headofrealestate.com

This Blog certainly did not upset any Exit Brokers, but I can imagine how many Brokers for those “other guys” would really be upset that a BIG, well kept secret of the big corporations, somehow leaked out…… assuming that this actually was the case. 

I say, “read between the lines” and join Exit!

What Is Sponsoring?

This year I celebrated my 18th year in real estate!  Over almost two decades, I have seen it all.  ESPECIALLY how the overall business is run, from local independents, to major franchises to discount brokerages.  One thing virtually none of them “get” is the FACT that it is the AGENTS that are the assets of any company.  National franchises generally view THE COMPANY as the asset.

I was with my old badge (a national franchise) virtually my entire career under three different owners over the years since 1991.  In my opinion, that brand never looked at me, even when I was #4 worldwide, #5 worldwide and #1 worldwide, despite paying well into the six figures in franchise fees over the years.  I was the #1  Agent in Tampa Bay from 1995-2008 for that national brand.  When I was with company #1, they were a top 50 office worldwide with that brand.  In my opinion, the corporation viewed that broker as “the king” and when I left for another office of the same brand, they stayed loyal to my previous broker.  A year or two later, my new company became a top 50 franchise (as the old firm fell off the map) and in my opinion, corporate sucked up to the new broker (and old broker who broke into the top 50 status from the fruit of my labor).  Then, the owner unexpectedly passed away and there was a split in ownership.  I went with another  broker who purchased another old sinking ship  from that brand and I was his big fish.  Soon, he was a top 100 office and was very close to breaking into the top 50 with this national franchise model.  In my opinion, Corporate still was on my old company, a day late and a dollar short like they always seem to be.  Now, arguably the most successful office in Tampa  for their franchise when I left (based on 2008 sales volume)  is on very shaky legs as I write this.  Where was the support for ME the Agent?  In my opinion, they were so busy viewing the company as the asset, that they forgot about the AGENTS that pay the bills.  It’s not the local Broker / Franchise owners fault.  In my opinion, the parent company has taught them that THEY are the asset.  They are not, it is the agents that chose to work there, at any office, that is the true asset.

What makes EXIT Realty any different?  How about Sponsoring!  Just like Wal-Mart or the insurance industry, EXIT is built on the company growing through the AGENT and Exit views the AGENTS as the asset, not the owner or single company.  Is this bad? Well, I say “No” it is not bad.  I think it is a great floor plan to build a company around.  If the AGENTS are the focus of the COMPANY, both the Agent and Company are better off (anyone listening at big franchises)?  I am so sold on this format, that I bought an EXIT Franchise of my own just 6  months into me becoming an Agent with Exit.  You can imagine how upset my Broker Wayne Furlong must be at me leaving his firm after just six months right?  After all, Brokers are ALWAYS mad at us when we leave, especially when you are buying the same brand and creating competition!  Somebody forgot to tell EXIT Realty International about that because my old broker, Wayne Furlong has been my biggest cheerleader and he has not only given his blessing, he has been involved first hand with helping me set up.  Other Exit brokers are helping as well because in EXIT, they (WE) all understand that by building the company together, we ALL  get stronger together.

When I was with my old franchise, two of their biggest brokers in Tampa Bay (both the SAME brand) were suing each other constantly.  Corporate did NOTHING to get involved and stop this damaging practice.  I can’t imagine Exit allowing that to happen in any market they have.  The total opposite is true! Exit Brokers, Agents and Owners are HELPING each other!

By sponsoring agents into the system, other Exit Agents actually “own” part of the other agent they bring in!  They help that agent become more successful.  I am SO IMPRESSED with this Exit Formula that I want to tell the world!  If you want to learn more, click this link and take a look at this Sponsoring Video all about how Exit works: http://www.headofrealestate.com/videos_sponsoring.html

For more information on this subject, you can call me direct on my cellular phone at 813-Vincent or visit my website at http://www.headofrealestate.com

This BLOG is the sole opinion of Vincent Arcuri and does not necessarily reflect the opinion of Exit Realty, Exit Realty International or any other Exit Realty broker, Agent or Owner.

What Are REO Asset Managers Thinking?

As I look in my local MLS I see Agents that were yesterday’s “Ham & Egger” Agents handling tons of REO listings.  Agents that in good times, could barely make a living are now the King / Queen of REO business.  Since I do my share of REO business myself, this is not sour grapes, it’s more of a question.  Who make those decisions for the Banks? 

EXAMPLE:  One Realtor in Tampa has in his MLS remarks as follows:  “Bank hours, Monday-friday, 9-5. My hours, Monday-Friday 9-5, DO NOT CALL AGENT. Send e-mail if you want a response.”  Now when you look at his listings, there are no virtual tours, one picture in MLS that he took and never got out of his car (I can see his side car mirror in the picture).  Now if I’m a BUYER and I call on a Saturday to see the house, I will never get a return call!  In essence, many top agents like myself  WILL NOT SHOW THOSE LISTING because I don’t want to play the “dog and pony show” with the other agent!  What if there is a 911?  The police or fire department need to get hold of that agent?  It is poor asset management!

If they hired the agents most qualified, they would get a faster sale and a higher price.  If they are a bank, the agent can get the loan of that home back at the bank to off-set losses! 

Why don’t the banks do their homework like the average layman does?  For the tens of millions they lose in Florida alone every month from mismanagement of their REO assets they could re-pay the tax payers for the bailout they received!  SOME banks get it right, MOST do not and it is the tax payer and the STOCK HOLDERS who suffer.

It was half assed thinking on the banks with those “got a pulse / APPROVED” loans of the past, and now many of those same banks (again, not all) are still at a loss as to what got them in this mess.

Bottom line is this: When another agent does not want to deal with a particular vendor the bank has chosen because they are overwhelmed and unwilling to hire the people to help them with the work, it hurts the Bank, because they NET LESS than they should, it hurts the tax payer who bailed them out, it hurts the stock holder who is not getting the dividend they deserve from a well oiled machine they thought they were buying into.

Like I said, it is not sour grapes on my part because we are doing just fine thank you very much.  Would I like to have more REO business? Hell yes I would.  I know other GREAT AGENTS who work hard would do a better job than some of those others and who deserve the business. 

What I DO know is that when the market is fully recovered in 3-5 more years, those REO Kings and Queens will be right back where they were in the past and everything will be right again in real estate! 

To learn more about me, visit my website at http://www.headofrealestate.com

Attitude is EVERYTHING

I have Agents everywhere ask me how we survived the 2007 -2008 market in Tampa Florida (one of the worst markets in the nation in 2007 according to Forbes Magazine). In a word, ATTITUDE. We kept a positive attitude and we refused to let our market share take the hit. I knew that SOME people were going to buy houses in Tampa in 2007 -2008 and that some houses were going to sell in that market. I just continued to tell myself and members of my Team that we were not going to be one of those Agents who let the market take control of US. We worked harder, we worked smarter and we worked longer. I know many real estate trainers (usually the ones who have never sold real estate before) tell us how to do it, but they never have done it. Sometimes in this business, depending on your schedule and the market, we must put in those 18-20 hour days. That is simply the life of a good Realtor. If you survived 2007 -2008 in Florida, you did not do it by working a 5 hour day.

We farmed more because the competition stopped farming, we went after FSBO’s because there were less agents doing it and we attacked all Expired and Withdrawn listings in our area. We asked for price reductions on our current inventory until they were priced well enough to SELL. Remember, it is JUST STUPID TO SPEND ALL OF YOUR TIME TRYING TO GET NEW LISTINGS WHEN YOU HAVE 15-20 LISTINGS NOW THAT NEED PRICE REDUCTIONS! GET YOUR SELLER TO ADJUST THOSE OVERPRICED LISTINGS NOW! We did that in 2007 -2008 as well. Keeping a positive and upbeat mind set (read the book “Born To Be Exceptional” by Steve Morris if you are a Realtor). Tell yourself that you are good and that you will be a success! Convince yourself FIRST that your listings are salable. If YOU don’t think your listing is good and priced right, how is anyone else, let alone a qualified BUYER going to think so? They smell your ATTITUDE when you meet them at the property when you show it to them.             ATTITUDE!

In 2007, my Team ranked #4 in the world with ERA with about $30,000,000 in sales and in 2008, my Team ranked #1 in the world with ERA with $40,000,000 in sales. This with myself, one licenced assistant and two buyers agents to handle the phones. We all talk and reminisce about 2005, but our (Team Arcuri) sales figures were up in 2007 and 2008 and there were only two agents in Tampa Bay that saw increases in sales from that 2005 peak (please excuse me if you were a new agent that sold 2 houses in 2005 and then sold 5 in 2008, I’m talking to the big boys and girls here) in that time period. ATTITUDE is how we did and will continue to do it! The market was in the tank, yet we ranked #1 in the world with our former brand (and trust me, my former “brand” did absolutely ZERO to help us get there).

With Exit, we have continued our pace (if we can get our numbers posted in MEMO this millennium!) and we are even more excited to land with a company that shares our enthusiasm and that shares our “ATTITUDE” with us. We landed on VERY solid ground.

For more information about Exit Realty, go to http://www.headofrealestate.com

Football Season Tampa Bay Style!

Am I the only one in Tampa dancing today? The Tennessee volunteers’ LOST yesterday and everything is getting RIGHT about football again! I used to pull for Tennessee because we have family that lives in Cookeville and they were fans. That was until Lane Kiffin decided to wreck the Tampa Bay Buccaneers. First, he tried to be an NFL coach. Al Davis saw that Lane was not a high caliber coach and promptly FIRED him. The, he got a job in Tennessee. HOW? He tells the athletic director that he will bring his “daddy” in to help him.

His dad was defensive coordinator of the Tampa Bay Buccaneers and the Buc’s were 9-3 and right in the hunt for a Super Bowl shot. With 4 games left in the NFL season, Lane Kiffin decided to “leak the word” to others in Tennessee that Monte would resign from the Bucs at the end of the season and join his boy at Tennessee. Well you can imagine what happened in Tampa! The Bucs defense threw in the towel and the Bucs lost four in a row to end the season.

Lane and Monte relocated to Tennessee and left Jon Gruden and Bruce Allen to deal with the MESS Monte and Lane created. The Glazers did not want to spend any money in the free agent market, Jon is already frustrated, pops off a bit and gets fired! Now we have Rakeem Morris, a 32 year old defensive backs coach who was at the right place at the right time. Overnight he is now head coach. He revamps the team, lets some veterans go, fires his offensive coordinator ten days before the season starts and as expected, the Bucs open the season by getting hammered by a slightly above average Dallas team.

It will be a long, long season in Tampa Bay and I wish the Volunteers the exact same record as the Bucs (since college plays fewer games, I will say the same winning percentage). Had Lane handled his new job as a MAN and not a boy, the Buc’s win the NFC South last year, they run deep into the play-offs, Jon Gruden is still here and the Bucs make another run in 2009. THEN they could have announced Monte was leaving and Buc fans would have supported them. We deserved better. I hereby put the “foo-foo olay” curse on Tennessee and vow that they don’t win enough games to get a Bowl until the Buccaneers are a play-off team again!

http://www.headofrealestate.com

So, You Are Not Going To Convention?

Make More Sales!

Make More Sales!

So you have decided to not go to your brands national convention this year? (Exit Realty’s convention in DC is 18 days from now). You say you can’t afford to make it ……. I say you can’t afford NOT to go. I have been a Realtor since 1991 and as of today, with a few thousand satisfied clients scatted around the globe, I have yet to get one designation added to my name. No GRI, no CRS no zilch! What I HAVE done is always attended my conventions. They always turn out to be FREE.

Can you honestly tell me that if you go to Convention, you will not pick up enough knowledge to pay for it in the next year? You won’t close ONE more deal from what you learn? That excuse has always been the case for those who were afraid to spend the money in this business (thank you by the way from those who do make it year after year because if everyone went, there would be less business for the rest of us). Those events are for the purpose of learning (more money), improving your service (more money), networking for referrals (more money) plus, plus, plus. There is a reason they are put on to begin with and most brands don’t make a profit from the event.

I have always learned a valuable skill at each event I have ever gone to and been able to implement it into my business as soon as I returned! If you are serious about your career, you need to FIND a way to get to the big show. If I had never gone to a convention in my life, there is no way I could put up the sales numbers that I have over the years! If you can find a way to go, it will be the best investment you could ever make in yourself and in your business.

To learn more, go to my website at http://www.headofrealestate.com